Diversity training is training for the purpose of increasing participants' cultural awareness, knowledge, and skills, which is based on the assumption that the training will benefit an organization by protecting against civil rights violations, increasing the inclusion of different identity groups, and promoting better teamwork.
Many project managers may feel that they are treading new territory as they lead project teams made of individuals from different cultures, heterogeneous mixes, and differing demographics. This signals a lack of understanding of the techniques required to manage diverse teams which can lead to project managers being less efficient and effective. This in turn can cause the team member motivation, satisfaction levels and productivity to drop due to the lack of knowledge and skills needed to lead diverse teams. Bird further states that the project manager will need to refine and improve management techniques and should complete a post project evaluation to measure the overall results of managing the diverse teams.
A recently released report entitled “Harnessing Workforce Diversity to Raise the Bottom Line*” has highlighted the shifting focus for diversity initiatives in the modern workplace. The report shows that businesses “instead of thinking of diversity as about equality, that is, in terms of the law or compliance, companies are now seeing it as an issue of merit and merit alone.”*
These different attitudes and behaviours are more often than not conditioned by culture—values, assumptions and perceptions that are instilled early on in life and are expressed in the way we behave and interact. These cultural influences are so deep that we act upon them instinctively—in everything we do, from the way we stand and talk, to the way we deal with superiors, conflict management and decision-making. Since these differences are so deep and intuitive, they can often lead to substantial misunderstanding and miscommunication. Nowhere is this more detrimental than in an international workplace, where misunderstandings based on culture can make or break lucrative business deals, international mergers and any other type of cross-cultural working.
Acuity's Diversity Training - 1 Day course will raise your cultural diversity awareness and enable you to communicate effectively across cultures. This course can be tailored in close collaboration with you and your organisation,and will develop your own cultural awareness and enable you to work more effectively with counterparts from other cultures. Please
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