Computer Training - IT Courses

Computer Training - IT Courses

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Acuity Training Limited
The Surrey Technology Centre
40 Occam Road
The Surrey Research Park
Guildford
Surrey
GU2 7YG

Tel: 01483 688488
Fax: 01483 573704
info@acuitytraining.co.uk

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Customer Service Skills

Customer Service training isn’t just for sales and customer support reps. Effectively handling both internal and external customers is an essential skill for all customer facing staff, at all levels. Having good technical skills is only half of what you need; the other half is having the skills to gain customer satisfaction, understanding, and cooperation.

Customer Service Skills - 1 Day

Be inspired to think about the customer service you provide and learn how to apply best practice techniques to develop and support long-lasting customer service relationships.

Acuity's Customer Service Skills - 1 Day practical course will provide you and your organisation with an overview of the best practice skills required to exceed your customers’ expectations. You will have the opportunity to observe and practice live customer handling skills and leave the course with a personal action plan for delighting customers, both internal and external. You will also take away a practical customer service handbook to use to help you remember the key skills and techniques from the course.

On Acuity's Customer Service Skills - 1 Day course, you will learn methods for effective communications whether you are talking to customers to gather requirements, solve problems, or present solutions. In any field the first order of business is resolving customer enquires effectively. It is imperative to recognize the importance of customer service techniques to ensure continued business success. Please click here for an outline.

Please call 01483 688488 for latest dates

Please contact us for more information. One-to-one or group bookings can also be arranged on dates to suit you and customised to your specific requirements. Please give us a call on 01483 688488.

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Our State of the Art Training Facilities - One to One Training - Corporate In-House Training - Bespoke Training - Training Facilities available for hire - Laptops and Projectors available for hire - Acuity Office IT Skills Diploma - Acuity Advanced IT Skills Diploma - BlackBerry Solutions - Microsoft Office 2007 Upgrade Training - Microsoft Office 2010 Upgrade Training - Windows Vista Upgrade Training - Windows 7 Upgrade Training - Microsoft Office Specialist Certification - Adobe Certified Expert Certification - Adobe Acrobat Training - Adobe After Effects Training - Adobe Go Live Training - Adobe Illustrator Training - Adobe InDesign Training - Adobe PageMaker Training - Adobe Photoshop Training - Adobe Premier Training - Appraisal Training - ASP.Net Training - ASP Training - Assertiveness, Influencing and Confidence Training - AutoCAD Training - BlackBerry Java Application Development Training - BlackBerry Developer Training - BlackBerry Enterprise Server BES Training - BlackBerry Training - Budget Construction Training - BusinessObjects Training - Business Planning Training - Career Development Training - Cinema4D Training - Communication Skills Training - Conducting Successful Meetings Training - CorelDraw Training - Creativity and Innovation Training - Crystal Reports Training - c#NET Training - CSS Training - Customer Service Training - BlackBerry Application Development Training using Java JDE and Eclipse - Digital Photography for Business Training - Digital Repro Training - Diversity Training - DVD Studio Pro Training - Dynamic Communication Techniques Training - Effective Business Writing Training - Effective Marketing Skills Training - Effective Mentoring Skills Training - Effective Technical Writing Training - Effective Web Marketing Training - Essential Management Skills Training - Essential Web Maintenance Training - Final Cut Pro Training - Goldmine Training - Groupwise Training - HTML Training - Identifying Training and Development Needs Training - Influencing, Assertiveness and Confidence Training - Interview Techniques Training - Java Training - JavaScript Training - Lotus 123 Training - Lotus Freelance Graphics Training - Lotus iNotes Training - Lotus Notes Training - Macromedia DreamWeaver Training - Macromedia FireWorks Training - Macromedia Flash Training - Macromedia Fontographer Training - Macromedia Freehand Training - Managerial Leadership Training - Managing Professionals Training - MapInfo Training - Microsoft Access Training - Microsoft Excel Training - Microsoft Exchange Server Training - Microsoft Expression Web Training - Microsoft Frontpage Training - Microsoft Info Path Training - Microsoft OneNote Training - Microsoft outlook Training - Microsoft PowerPoint Training - Microsoft Project Training - Microsoft Publisher Training - Microsoft Sharepoint Designer 2007 Training - Microsoft Sharepoint Training - Microsoft Visio Training - Microsoft Windows Training - Microsoft Word Training - Minute Taking Training - Negotiating Skills Training - Paint Shop Pro Training - Paperless Office Training - PHP & mySQL Training - Presentation Skills Training - Problem Solving Training - Project Management Training - Proof Reading Training - Quality Management Training - QuarkXpress Training - Sage Training - Sales Management Training - Sales Skills Training - Speed Reading Training - SPSS Training - SQL Training - Team Building Training - Time Management Training - Train The Trainer Training - VB.Net Training - Web Technologies Training - XML Training - XSLT Training

Training in Access and SQL Server Database, Excel Spreadsheet Training, VBA, Development and Consultancy, Word, PowerPoint, BlackBerry, computer training, it courses, solutions, education, bespoke, graphics, microsoft. All available at our training centre in Guildford, or on-site anywhere in the UK: Surrey, South, South East, London, City, Guildford, Godalming, Woking, Portsmouth, Southamton, Farnham, Haslemere, Camberley, Bracknell, Basingstoke, Hampshire, West Sussex, Kent, Farnborough, Dorking, Hersham, Horley, Gatwick, Reigate, Redhill, Kingston, Leatherhead, Aldershot, Frimley, West Byfleet, Cobham, Esher, Weybridge, Camberley, Alton, Bordon, Fleet, Horsham, Crawley